❓ Frequently Asked Questions
All your questions about crickej answered here
From opening an account to payments, bonuses and safe gaming — find detailed answers to all your questions in our FAQ section.
Welcome to crickej! This FAQ page has been created to answer the most common questions from players in Bangladesh. Whether you are opening an account for the first time, looking to deposit with bKash or Nagad, trying to understand bonus terms, or wanting to learn about safe gaming — you will easily find the information you need in the sections below. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To register at crickej you will need an active mobile number, an email address and your date of birth. Make sure you are at least 21 years old. The registration process is fully digital and can be completed in just a few minutes. Providing accurate information will prevent any issues when making withdrawals later.
Each player may open only one account. Creating multiple accounts using the same mobile number or email is against crickej's rules and may result in the account being closed. If you have a problem with an existing account, contact the support team directly instead of opening a new one.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you. Once verified with the code, you can set a new password. If you have any trouble, crickej live chat support is available 24 hours to help.
crickej carries out identity verification to ensure a safe environment. You may be required to submit a copy of your national ID card or passport. This process is generally completed quickly and your information is kept completely safe and confidential.
Some details such as your name and date of birth cannot be changed directly, as they are linked to verification. To update contact information, reach out to crickej support via live chat. Identity verification may be required for all changes.
Deposits and Withdrawals
When you deposit from bKash to crickej, the funds are usually credited to your account within a few minutes. The deposit process is fast and reliable. The minimum deposit amount is ৳500. If you experience any issue after depositing, contact support with your transaction ID.
Yes, Nagad is a supported payment method at crickej. You can deposit easily using the Nagad app or USSD code. The minimum deposit is ৳500. The process is completely secure and transaction data is encrypted.
crickej generally completes withdrawals within 1 hour. The minimum withdrawal amount is ৳800. Having your account verified makes the process even smoother. Withdrawals can be made via bKash, Nagad, Rocket or bank transfer.
crickej does not deduct any transaction fee on its end. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small charge according to their own terms. Bank transfer fees set by the bank may also apply — check with the relevant bank or payment provider to confirm.
Yes, Rocket is one of crickej's supported payment methods. You can deposit a minimum of ৳500 using Dutch-Bangla Bank's Rocket service. The process is straightforward — make the payment via the Rocket app or USSD code and save the transaction reference.
Yes, bank transfer is a payment option at crickej. Transfers can be made from various banks including Dutch-Bangla, City Bank, BRAC, Islami and Sonali Bank. Bank transfer processing time may be slightly longer than mobile banking, but funds are aimed to be credited within a maximum of 1 hour.
Games and How to Play
crickej allows betting on BPL and other local and international cricket matches. You can place bets before the match starts or live during the match. You can bet on various markets such as match winner, number of runs, wickets or the toss. Review the odds carefully before placing a bet.
crickej offers slot games from top providers including PG Soft, JILI, Pragmatic Play and Spribe. You can play popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Aviator. New games are added regularly, so check the game lobby for the updated list.
Yes, crickej is fully mobile-friendly. You can open the site from any smartphone or tablet browser and play without needing to download a separate app. It works equally well on both Android and iOS devices. Use mobile data or Wi-Fi, whichever is convenient for you.
RTP, or Return to Player, is a theoretical rate that indicates how much of the total wagered amount a game pays back over a long period. For example, a 95% RTP means that for every ৳100 wagered, an average of ৳95 may be returned — however, the outcome of each round is completely random. A higher RTP means a comparatively better return.
crickej only offers games from trusted and recognised game providers. These games use Random Number Generator (RNG) technology, which makes every outcome completely random and impartial. crickej is committed to fair play.
In the live casino you can play in real time with a real dealer. Join live tables from Evolution Gaming, Ezugi and other providers to play Blackjack, Roulette or Baccarat. High-quality video streaming ensures a transparent and engaging experience. A good internet connection will give you the best experience.
Bonuses and Promotions
crickej offers new members a 100% first-deposit bonus of up to ৳10,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — giving you a total balance of ৳2,000. To receive this bonus, make a minimum first deposit of ৳500 into your account.
A wagering requirement is the amount you need to wager before you can withdraw a bonus. The wagering requirement for the crickej welcome bonus is 25 times. This means that if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. Visit the terms and conditions page to read the full details.
You can move up the VIP ranks automatically by playing regularly at crickej. There are 5 levels in total: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback increases at each level — starting from 0.2% at Bronze and going up to 1.2% at Diamond. The more active you are, the faster you will advance to higher levels.
VIP cashback returns a portion of your total wagers to you every week. Silver members receive 0.5%, Gold members 0.7%, Platinum members 1.0% and Diamond members up to 1.2% in weekly cashback. It is credited directly to your account.
The games on which a bonus can be used depend on the terms of the promotion. Some bonuses may only apply to slots or specific game categories. Check the crickej promotions page or live chat support for the latest information. It is always good practice to read the bonus terms and conditions carefully.
Security and Responsible Gaming
crickej uses SSL encryption technology to keep all your personal and financial information secure. Information is not sold or shared with third parties. To learn more about security, read our privacy policy page.
crickej strictly follows a 21+ age policy. No one under the age of 21 may open an account or play games. This is ensured through the age verification process. We believe responsible gaming is the foundation of a safe environment.
If you notice signs of losing control over your gaming, seek help immediately. crickej has a self-exclusion feature — contact the support team to take a temporary or permanent break. You will find a detailed guide on responsible gaming on our responsible gaming page.
To activate self-exclusion, contact the crickej support team via live chat or email. Your request will be processed promptly and your account can be placed on a break for a specified period. This is a completely confidential process.
crickej's support team is available 24 hours a day, 7 days a week to assist you in Bengali. You will get an instant response via live chat, or you can write to us by email at [email protected]. We are here to help with any technical issue, payment question or account matter.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Chat directly via live chat or send your question by email — we will respond as quickly as possible.